Some of my customers can’t reach checkout. When they press Checkout button in the cart they are redirected to site home page. I can’t repeat this issue on my end but I see it quite often on Hotjar recording. It’s mainly for mobile Safari users. I know that 2 month ago there was a big problem like that. It’s in this thread https://community.shopify.com/post/2179944 But looks like the problem is still here. Does anybody experience it now?
Topic summary
Mobile Safari users are experiencing a critical checkout issue where clicking the checkout button in the cart redirects them to the homepage instead of proceeding to checkout.
The original poster cannot reproduce the problem personally but has observed it frequently through Hotjar session recordings. They reference a similar widespread issue from 2 months prior that was documented in another community thread.
A second merchant confirms experiencing the identical problem across two different stores, indicating this is not an isolated incident. The issue remains unresolved, with no clear cause or solution identified in the discussion.
I know it’s an old topic but I’m still experiencing the exact same thing with two different stores. Did you find out what’s going on? I’m freaking out already