Why does the checkout process halt after agreeing to terms and conditions?

Shopify Discussion
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1

Customer called to advise the following problem. When checking out, the customer clicked on agree to terms and and conditions. The page refreshes but the customer is unable to continue through checkout and payment.

Is this agree to terms and conditions checkbox required?

Could this problem be related to a specific payment option? If so, how do I remove a payment option?

I received an order yesterday, and a flurry of orders about a week ago. I don’t know why this customer today had this problem, but I checked it out and found the same thing. I don’t know if this is sporadic, or what’s going on. Any ideas welcome

2

Hi @Depair999
can you please share your store URL?

3

Hi, @Depair999 .

Thank you for reaching out!

Have you added a terms of service agreement app to your store? If so, you would need to look into that app’s settings to see if you can change them. Are you able to share your URL with me? This will allow me to look further into where this check box may be coming from.

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?

Talk soon,