When customers put their address in it says it’s incorrect. When the address is right.
Hi @Pg4
Could you share a screenshot of the error message customers are seeing? You should be able to replicate this issue as well by reviewing your abandoned carts for your store.
The customer shipping address doesn’t need to be validated so there shouldn’t be any error messages that say it is incorrect. Are they seeing an error that there are no shipping rates to that address?
Shopify continues to send my packages to the incorrect address. It keeps overriding to a different address as if mine doesn’t exist. I’ve had to file a claim with the BBB because of this since I can’t get help on this.