Issue: Shopify’s GraphiQL app (Shopify-created tool for running GraphQL queries) repeatedly crashes and becomes unusable, forcing frequent uninstall/reinstall cycles.
Recent reports: Two merchants confirm identical failures. One now receives an unspecified error (screenshot attached) and says support claimed no one else is affected; another confirms the same problem and is still awaiting support’s response.
Impact: Operational delays, including a reported 3-day holdup in website updates.
Actions taken: Merchants contacted Shopify support; workaround has been uninstalling and reinstalling the app, but the issue recurs. No alternative fix shared in the thread.
Attachments: An error screenshot is central to illustrating the failure, but the exact message isn’t transcribed in the posts.
Status: Unresolved/ongoing. No official acknowledgement of a widespread issue or concrete remediation steps are provided in the discussion.
The subject says it all. We have to uninstall and re-install this app every few days. And now we are getting this error:
This is a shopify-created app. I’ve called and talked to shopify. They keep telling me no one else is having problems which is a total lie. I can browse this forum and find out I’m not the only one.
Does anyone have a solution to this? If shopify can’t write a proper app, it makes me wonder…
Same problem contacted support and still waiting for an answer.. it dealayed 3 days of updating the website… really annoying
