Why does the main product image disappear on my product page?

Technical Q&A
1

After entering products to my site the main image won’t appear on the product page (for any products I’ve added). The image appears fine on the home page as part of a collection, but once clicked, it no longer shows. The embedded YT video appears, with a blank white space above where the main image should display.

Site: https://artisanswoodwork.com/products/butterfly-blue-background

Theme: Simple

File Type: Tried both png and jpeg.

Browser: Chrome on desktop

Thank you.

2

yes,i can see that images are not loading. there might be some issues with the product page’s codes. Have you checked it on some other themes?

3

After your suggestion, I changed the theme to Minimal - Vintage. The main image appeared, but my YT video now doesn’t show. Suggestions?

4

can you text me on whatsapp or skype? i can help you with this. I wont charge anything, feel free to contact me anytime.