Why does the manage domain button lead to a blank page?

I cannot verify my website because when I press the manage button beside my primary domain it takes me to a blank page :disappointed_face: I want to edit the DNS to verify my website so that it will connect to my pinterest

Hey, @92deansgirl ! Welcome to Shopify Community!

I’m glad to learn you’re utilizing Pinterest for your business. We have a handy guide about Pinterest marketing on this page that can help you make the most of the integration. Feel free to check that out!

From what you have described, it sounds like you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to edit your DNS settings after each step to see if any of these resolve the problem.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Thanks a million! I allowed all cookies and cleared out my browser and I can now get into the page to manage my account. Thanks for your quick reply and helpful suggestions!

That’s awesome, @92deansgirl ! I’m glad it’s fixed now. It’s my pleasure. Thanks as well for taking the time to confirm the solution!

If you have any other questions or concerns, don’t hesitate to post on Shopify Community again!