Why does the McGee and Co website search engine keep crashing?

Shopify Discussion

Topic summary

A user reports that the McGee and Co website search engine repeatedly crashes and won’t resume or refresh. The text appears corrupted with reversed characters, making the exact issue unclear.

Support Response:
A Shopify Community representative requests additional details:

  • Full store URL
  • Browser and device information
  • Screenshots or video of the crash
  • Whether customers experience the same problem

Recommended Troubleshooting Steps:

  • Clear browser cache and cookies, then restart browser
  • Test in different browsers and incognito/private windows
  • Disable pop-up blockers and firewalls
  • Try different internet connections (cellular vs. WiFi)
  • Test on the Shopify Mobile app
  • Use another device (phone or computer)
  • Ensure browser is updated to the latest supported version
  • Disable browser extensions when testing

Status: The issue remains unresolved pending user response with requested information.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

MCGEE AND CO WEBSITE SEARCH ENGINE KEEPS CRASHING…WONT RESUME OR REFRESH THE PAGE

2

Hi there, @JIMMIEL .

Welcome to the Shopify Community!

I understand your website continuously crashes, and won’t resume or refresh the page. Rest assured, I’ll do my best to find the source of the issue.

To gather more context, could you provide information on the following:

  • Share your full store URL.
  • What browser and device are you currently using?
  • Can you share a screenshot or video recording of the issue?
  • Are customers able to replicate the issue?

In the meantime, I recommend trying the troubleshooting steps listed below.

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as incognito or private windows to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones)
  • Try another device, like another computer or mobile phone.
  • Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop-up blockers enabled on the device as these can interfere.

I look forward to your reply.