Hello~
I got the message “This store is unavailable”
please advise me.
Works now on my end. Possibly was temporary technical issues.
No, still can’t access it.
Please check it again.
See a message below
[image: image.png]
@Mikogalleries
Consider sending an email to merchant support, let them look into the actual account.
Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.
Hi there, @Mikogalleries .
The first thing to rule out here is that this is not a local device or browser issue. To rule this out, can you please try all of the following steps:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try on another web browser or an incognito window.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device or on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Ensure you do not have any firewalls or pop up blockers enabled on the device
If the problem persists after this, then I would advise reaching out to our live support team.
Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.