Why does the payment section freeze on the checkout page?

Shopify Discussion

Topic summary

Payment section of Shopify Checkout freezes when clicked in Chromium-based browsers (Chrome 123.0.6312.86 64-bit and Brave), making the page unresponsive until the browser is closed.

  • Repro: Freeze occurs both when entering checkout directly and via “go to checkout” button; specifically upon clicking the payment widget.
  • Environment: Chrome 123.0.6312.86 (64-bit) and Brave; works properly in Arc (non-Chromium). No additional apps installed; all checkout scripts removed.
  • Troubleshooting tried: Clearing cache/local storage, using incognito, testing on other computers—no change.
  • Diagnostics: No related errors visible in the browser console.

Impact: Reported as a critical issue affecting the checkout experience.

Request: Seeks investigation from Shopify staff.

Status: Unresolved/ongoing. Key question: Is this a Shopify Checkout bug specific to Chromium-based browsers?

Summarized with AI on January 2. AI used: gpt-5.
1

Hello,

I have a problem in Chrome & Brave browsers (both on chromium), my Chrome version:

123.0.6312.86 64-bit

When I am opening checkout (using go to checkout button OR directly) and I click on the payment widget, I am getting page freeze, I unable to click and I have to close browser. In other browsers (e.g. Arc) it works properly.
I already tried to clear cache, local storage, use incognito, other computers.
I removed all scripts from my checkout settings. I don’t use any additional apps.
It looks like a CRITICAL issue in Shopify Checkout.

I don’t see any error related to this in the console.

Can anyone from the Shopify Staff look at this?