Hey Amzia,
Heddy from Gameball: Loyalty Program & VIP here!
Looking at the screenshot, it seems the “OR” condition might be evaluating to false because of how the conditions are structured. In Shopify Flow, if any one of the conditions isn’t formatted correctly or doesn’t match the exact field data you’re targeting, the entire “OR” condition could fail. Make sure each condition is independent, checking the exact data field values and formatting. Double-check that the fields you’re comparing are valid for the “OR” logic to apply correctly.