i am trying to sync my products to tik tok but it is saying i need to update my warehouse adress even though it is the exact same as my tik tok adress and my store address, is there any way of sorting this problem out as i have made 2 tik tok account now and its doing the same thing
Topic summary
Product sync to TikTok is being blocked by a prompt to “update warehouse address,” even though the warehouse address matches both the TikTok Shop and Shopify store addresses. The issue persists across two separate TikTok accounts.
Suggested troubleshooting focuses on the integration layer: if using a TikTok/Shopify app, contact the app’s support for the exact cause. Review the precise error message for clues.
A likely cause proposed: a mismatch in country/region between the Shopify store address and the TikTok Shop settings, even if street details appear identical.
Another participant reports the same problem and asks if a fix was found, indicating the issue may be broader.
No resolution or official guidance was reached. Action items: verify address consistency across all fields (including country/region) for warehouse (shipping origin), Shopify store, and TikTok Shop; escalate to the integration’s support with the exact error text. The discussion remains open.
If you’re using an app, I would contact them directly to ask what is the exact issue.
If that doesn’t work, analyze the error message, maybe they have a reason why you need to update your address?
For example maybe your store address is not the same country as the TikTok Shop you integrated… just an example, without more information about the error message or your situation, it’s impossible to know what is the problem.
I am having the same issue. Did you find a resolution?