Why doesn't my product variant show until added to cart on Shopify?

Store Feedback

Topic summary

A Shopify store owner is experiencing two issues with their product listings:

Primary Issue:

  • Product variants (specifically “6 pack” options) are not displaying on the product page itself
  • Variants only become visible after customers add items to their cart
  • This creates a confusing shopping experience

Secondary Issue:

  • Product weights are showing on the product page and need to be hidden

Suggested Solutions:

Two app representatives provided troubleshooting steps:

  1. Check variant settings: Verify in Shopify admin that the 6-pack variant is enabled, properly configured, and not set to hide when out of stock

  2. Review theme settings: Navigate to Online Store → Themes → Customize → Product Pages to ensure variants are configured to display

  3. Investigate app conflicts: Check if any installed apps are interfering with variant display

  4. Hide product weight: Edit the product template code (product-template.liquid) and wrap the weight display code {{ product.weight }} in a div with class “hidden”

If these steps don’t resolve the issue, contacting Shopify support directly was recommended for further troubleshooting assistance.

Status: Awaiting response from original poster on whether solutions worked.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

Good Morning,

The following items on Shopify do not show the variant we included (6 pack).

But when the customer is purchasing the product the variant does not show unless it is added to the cart.

Please help!

  • And the weight of the products show which we need it to be hidden.

(Please see pictures below)

@ShopifyHelp1 @SEOAssistant

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1 Like
2

Hello @Petfly ,

We are AliReviews - an All-in-one review solution that helps to collect, showcase, and manage impactful reviews.

If the variant not shown on product page, it may be caused by apps conflict, your theme settings or variant settings not set up correctly. To troubleshoot the issue, you can following these:

  • Go to Online Store → Themes → Customize → Product Pages
  • Check all your settings, make sure that all variants are marked as available for purchase and that they are not set to hide when out of stock.
  • Go back to your Online Store → Apps
  • Find the app that you suspect is causing the issue and click on it to open the app page.
  • Look for an option to disable or uninstall the app.
  • Save all changes and test

If you want to hide the weight of your products on Shopify, you can do so by modifying the theme code. Here’s how:

  • Go to Online Store → Themes → Actions → Edit Code
  • Click Sections → “product-template.liquid” file
  • Look for the line of code that displays the product weight. It will likely look something like this: {{ product.weight }}.
  • Add HTML code around the weight code to hide it from view. For example, you can wrap the code with a div element with the “hidden” class:
    {{ product.weight }}
    .
  • Save and preview

Hope these can help, please let us know if you have any further questions, we’d love to assist.

Regards,

AliReviews team.

3

Hello @aishaz ,

Greetings! I am Gina from the flareAI app - free sales machine.

It sounds like there may be an issue with the product variant settings on your Shopify store.

Here are some steps you can take to try to resolve the issue:

  1. Check the product variant settings
    Go to the product page in your Shopify admin and make sure that the 6-pack variant is set up correctly. Check that the variant is enabled and that the inventory is set correctly.

  2. Check the theme settings
    Make sure that your Shopify theme is set up to display product variants correctly. Some themes may require customization to display all variants on the product page.

If you have tried the above steps and the issue persists, reach out to Shopify support for assistance. They can help you troubleshoot the issue and provide guidance on how to fix it.

Don’t hesitate to ask if you need any further clarification.

Gina