Cheers! Would someone help me and tell me where I’m wrong in the settings to get the following text when as a customer buys. Thanks!
“This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.”
Hey, @alfredtrust .
Thanks for reaching out in our Community. I noticed that you’re a new member, welcome! I’m more than happy to take a closer look into this with you.
To gather some more context, is this message occurring for all your customers at checkout? The first thing I suggest is to ensure that you’ve** set up your shipping** to include your desired shipping zones. Customers can order products from your store only if the country or region where they want the order shipped to is included in one of your shipping zones. You can look into this by going to Settings > Shipping and Delivery > Manage Rates.
If this is already set up correctly, the error may occur as a result of missing gaps between the different shipping rates or having overlapping weights. Shipping is based on the total value or weight, depending on how you have set up your shipping rates. If for example, you have set up your rates by value then you should have a rate for every possible scenario without any gaps. For example:
Can you please share with me a screenshot of your shipping settings? When doing so, make sure that you don’t include any sensitive information.
Once I have some more context, we can continue to work on this together. In the meantime, I’d love to hear more about your business! Is this a new venture you’ve recently started?
Talk soon,
Hello! Thanks for your willingness to help! I’m sending two Screenshots.
Where am I wrong?
Hey, @alfredtrust .
Thanks for getting back to me! I wasn’t able to view the screenshots, did you attach them as a file?
Talk soon,
Hey, @alfredtrust .
Just reaching out to ensure you receive the help you need. Are you still facing setbacks with your shipping? I’m more than happy to continue working together to get it sorted.
Warmly,
