Why doesn't my video cover image appear on my website?

Topic summary

Video cover image not appearing on a Shopify site using the Spotlight theme. The user added a video and set a cover (poster) image, but it doesn’t show on the live website.

  • Context: Shopify store using the Spotlight template; the user shared the store URL (https://26e068.myshopify.com/) and a screenshot for reference.
  • Key term: “Cover image” refers to the poster/thumbnail displayed before the video plays.
  • Current status: This is a help request; no troubleshooting steps, solutions, or replies are provided yet.
  • Outcome: No decisions or resolutions; issue remains open.
  • What’s central to understanding: The attached image and the live store link are important artifacts for diagnosing the problem.
Summarized with AI on January 8. AI used: gpt-5.

Hey guys
I added a video to the website in Shopify and I put a cover image but for some reason it does not appear on the website.
The template is a spotlight, I’d be happy to help :slightly_smiling_face:

store url https://26e068.myshopify.com/

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