I have integrated Shiprocket with my Shopify store. when I go to shipping settings and select the “Use carrier or app to calculate rates” option, it says “There are no carriers or apps available for this zone” and it doesn’t show ship rocket, can someone help, please?
Topic summary
Main issue: After integrating Shiprocket, the shipping settings show “There are no carriers or apps available for this zone” when selecting “Use carrier or app to calculate rates.” Shiprocket does not appear.
Key requirement: CCS (Carrier Calculated Shipping) must be enabled for third‑party rate apps like Shiprocket to work.
Plan limitation: Enabling CCS is available only on the “Shopify” plan, not on the “Basic” plan. Paying annually to enable CCS applies to the Shopify plan, not Basic.
Resources: A Shopify Help Center link was provided explaining how to enable shipping carriers/apps.
Implications and next steps:
- If on Basic, upgrade to at least the Shopify plan to enable CCS.
- After CCS is enabled, Shiprocket should be selectable in the shipping settings for the relevant shipping zone.
- If issues persist, consult the linked Shopify documentation or contact Shopify support/app support.
Status: Partially addressed. The cause and requirement were identified; resolution depends on upgrading to a qualifying plan and enabling CCS.
You need to get CCS enabled on your store for shipping rate apps like ShipRocket to work.
https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
Is it possible to get CCS enabled if I pay for the yearly subscription in advance?
Only for the “Shopify” plan. Not the “Basic” one.