Why doesn't the 'create from template' button appear on my policies page?

Technical Q&A

Topic summary

Issue: The “Create from template” button is missing on the Shopify Policies page.

Cause (per Shopify docs): Policy templates are only available in English and only when the store’s checkout language is set to English. If the checkout is set to any other language, the button won’t appear.

Action/Fix: Set the checkout language to English to enable the policy template generation button.

Caveat: Even when templates are available, the merchant remains responsible for the accuracy and legal compliance of published policies. For legal requirements, consider drafting or validating custom policies to meet local regulations.

Status: A clear explanation and solution were provided, referencing Shopify’s help documentation; no further unresolved questions were raised.

Summarized with AI on February 7. AI used: gpt-5.
2

Per the Shopify help docs: Policy templates can be generated only in English and for checkouts that are set to English.

So if the button doesn’t appear for you then I’m assuming your checkout is set to a language other than English! if that’s the case then there’s really only one way to “fix” that. However something to keep in mind of course (also from the help doc) is that Although Shopify can generate templates, you’re responsible for following your published policies. So really if you do want a policy there or especially if it’s a legal requirement where you are then you’ll want to have one written that you agree with and meets your legal obligations.

https://help.shopify.com/en/manual/checkout-settings/refund-privacy-tos