Hello Everyone,
I had this problem recently that I tried to download online store themes and I can’t see them when I try to apply it.
What should I do and how to fix it?
Hi, @edvinaszi !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that you are experiencing issues with your downloaded themes not appearing in your Shopify Admin. First, ensure that you are logged into the correct store via the Shopify Theme Store and that you have selected the correct store in your Admin. Additionally, verify that you are not on the Starter plan, as this plan does not support custom themes.
If the problem persists, please try repeating the process on a different browser or device to see if the error continues. It would also be helpful if you could walk me through the steps where you encounter this error, so I can try to replicate it on my end. Please feel free to provide more details so we can continue troubleshooting.
Once we resolve this issue, I would be happy to discuss your business further! As a new community member, it seems like you are still in the process of setting up your store. If you’re interested, I can share some valuable resources to assist you.
Looking forward to hearing from you soon!