Yesterday I received an e-mail and saw that my page was closed, they are keeping my 1000 USD balance money, hundreds of photos, hundreds of blogs, hundreds of page descriptions, hundreds of gtin numbers, hundreds of recipe numbers, hundreds of customer records, hundreds of tags, tags, SEO work went to waste, I never thought it would happen like this. It didn’t come, I wish I had installed Worldpress in the beginning, and they don’t have any valid reasons, is there anyone who thinks of filing a lawsuit against them, or is there a lawyer who can deal with these matters? What kind of injustice is this?
Topic summary
Accounts closed by Shopify for violating the Acceptable Use Policy (AUP). Merchants report closures after investing in products and site setup; some request account reopening or refunds.
Shopify staff cannot authenticate or discuss account specifics in the Community. Guidance: reply to the Trust & Safety closure email for next steps (including payouts), or use the provided support contact link if no email was received.
Key concerns focus on payouts for shipped/delivered orders. Multiple users ask if earnings will be paid; no confirmation is provided in-thread.
Reported impacts:
- One merchant cites $1,000 balance withheld and loss of extensive site content (products, blogs, SEO data).
- Another reports payouts held, leading to shipping delays and chargebacks; their Shopify Balance account was then closed and remaining funds held.
No resolutions or concrete outcomes are shared. One user mentions considering legal action.
Status: unresolved and ongoing. Action items: respond to the Trust & Safety email and/or contact Shopify support via the link for account-specific guidance and payout information.
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