Why has my online store become inactive after registration?

Technical Q&A
1

Registered at Shopify created a store. I entered all my data. After that the store became inactive, and I can not go into my account. What may be the reason?
https://youre-beautiful-8987.myshopify.com
Request ID: 02ab5990-66c5-4674-b93a-f72c48a5745e

2

Hi there, @Wexel !

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry, we always refer you to your email first to look for any correspondence from our team regarding this matter. I also see the unavailability of your storefront on my end. With such matters, you should’ve received a direct correspondence from us regarding this. We always recommend you check your account owner’s email inbox as well as your spam folders. Once you locate that message, you can reply directly to that thread to get further assistance/information regarding your account.

If you do not see any messages from us however, you can visit this link to reach our live support team so they can look deeper into this for us. Once they verify your credentials, they are able to open back end information to see what exactly is happening with your store.

Definitely let me know how this works out for you.

3

Nothing came in the mail, I checked all the folders. I’m already afraid to create a new store. I wrote to support and I was given a ticket, but no one else answered me (

4

Hi Wexel!

This is PageFly - Advanced Page Builder. In regard your concern about store has stopped working.

I would recommend you to contact shopify support here https://bit.ly/3cJkx8V

Best regards,
PageFly

5

I just signed up yesterday and have a free period until August 28, and I
have already linked my card.

6

Thanks for this added information.

It is definitely great that you have created an ongoing ticket with our live support team about this already. Please give our team some time to respond and resolve this matter for us. As soon as they look further into this, you will get a direct response from them on how best to move forward.

We appreciate your patience and understanding regarding this matter but rest assured, your ongoing ticket is the best way to go about resolving this so just keep an eye out for their response to you shortly.

Feel free to also respond directly to that email thread you have going for any other questions or further clarifications that you may need. They are the best team to answer this as they can see backend information specifically about this query.