Why Has The Product Deteriorated to Such a Poor Experience & Why Has Telephone Support Been Removed?

Shopify Discussion
1

In the past week the POS has gone down and we lost a significant number of sales because we could not process payments. This has been followed by both the front end of the online platform going down (updates not publishing) and then the admin backend going down and giving a server error.

On top of this, today I have noticed that our inventory is not updating when we are selling merchandise and when trying to connect to help, you have to select the store you are reaching out about and the connector to authenticate this is now throwing errors.

But the worst of all this? Shopify’s insistence on removing telephone support unless you are a Plus customer. A giant two fingers up to clients in the name of growth and cost cutting your support overhead. No, I don’t want to use your automated chat tool, it NEVER gives me the answers I want and wastes my life. Not cool!

2

I completely agree. They are gaslighting us. I would love a real response from Shopify. Check out this bot interaction.

"

Hello! I’m your virtual Help Center assistant. I’m here to help you find the answers and resources you need. How can I help?

I am seeing a bug. I need to talk to a live person

10 suggested resources for How to report a bug on Shopify?

To report a bug on Shopify, go to the POS menu > Support > Report a bug. Describe the issue and tap Send. Shopify Support may contact you for more info. For more, check out Reporting a bug.

I need to talk to a person

Got it! Click select a store to connect with a support advisor.

Select a storeConnect with a support advisor

That does not work. Connect me to a support advisor

Got it! Click select a store to connect with a support advisor.

Select a storeConnect with a support advisor

That does not work. Connect me to a support advisor

Got it! Click select a store to connect with a support advisor.

Select a storeConnect with a support advisor

That does not work. Connect me to a support advisor

Got it! Click select a store to connect with a support advisor.

Select a storeConnect with a support advisor

That does not work. Connect me to a support advisor

Got it! Click select a store to connect with a support advisor.

Select a storeConnect with a support advisor

I can’t access my account

9 suggested resources for What do I do if I can’t access my Shopify account?

I still need help

9 suggested resources for How can I recover my Shopify account?

If you can’t access your Shopify account, you may need to reactivate your store.

  1. Log in as the store owner.
  2. Pay any outstanding balance.

If you can’t log in, contact Shopify Support.

If you’ve forgotten your Shopify password, you can reset it. Go to the login page, enter your email, and click “Forgot password”. You’ll receive an email to reset your password. If you can’t remember your email, contact Shopify Support.

i still need help

Got it! Click select a store to connect with a support advisor.

Select a storeConnect with a support advisor

I don’t have a store

I still need help

Live support is available for users with a store. If you don’t have a store, you can sign up for a trial.

Live support is available for users with a store. If you don’t have a store, you can sign up for a trial."

When I click on the options to pick a store it goes to a dead page. I’ve tried it on multiple browsers and behavior is the same.