Why hasn't my online purchase from Tuscot arrived yet?

This is to bring our kind notice that I bought one online product (Home Theater) dated 13/08/2021 from tuscot-shop.myshopify.com on Facebook promotion sell and paid online Bank trasfer of ₹399 for the product and I got an instant SMS stating details of older no and acknowledgement of payment..

Will anyone enlighten me for the lost transaction as I’m not aware of the fact where should I make a notice of such scammers unlawful deal

I have screenshots of( SMS )DELIVERY SCHEDULED AND BANK PAYMENT ACKNOWLEDGEMENT .

Any help will be highly appropriable.

Regards

All here reading this

Biswamver Das

9830157768

Kolkata

But unfortunately the above product never came for delivery so far.