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Topic summary
A customer paid for an order on 13/05/2023 but has not received it yet and is seeking help.
Key Response Points:
- Shopify is a platform provider, not a store operator—individual merchants manage their own orders, payments, and shipping
- The customer should contact the store directly about the overdue delivery and request tracking information or an updated delivery date
Recommended Actions:
- Review the store’s shipping and refund policies if available
- Reply directly to the order confirmation email to reach the merchant
- If no response after approximately 30 days, contact the bank to discuss available options
- After 30 days, can also file a complaint with Shopify using their official form
Status: Awaiting customer follow-up with the merchant; no resolution yet.