I put in a order for the massage legs on the 4th of June I never received them and paid for them no reply from anyone after I have sent a lot of emails very disappointed
Hello, @Debraturn !
Sophia here from Shopify.
I’m sorry to hear that you’re still waiting for your order and haven’t yet heard back from the store.
It is possible that the store uses our software to manage their website, but Shopify does not manage their orders or fulfillment and therefore won’t have access to your order information.
Since it has been more than 4 weeks since you placed your order and the website’s team hasn’t replied, it may be time to contact your bank or payment provider so they can help you determine what to do next. You can find more information here: FAQ: Your Online Order.
its looks like I have lost the money and my product think it is bad when
nobody seems to know where it is
I understand that this has been a frustrating experience.
If you still haven’t heard from the store, please review the FAQ here for more information on what to do next. Essentially, you can contact your bank or payment provider to help you recover your payment since it has been more than 4 weeks from the date you placed your order.
You can also submit a report about the store you purchased from if you believe they’re using Shopify’s software to operate their business. I appreciate you bringing this to our attention.