Why hasn't Shopify fixed the Unfullfill status when an order is Canceled or Refunded??????

Store Feedback
1

Hi,

Trying to improve workflow and tidy things up and i have 30 unfullfilled items when in fact i have only 6 due to not being able to fullfill a canceled or refunded item/s.

I have seen this plastered on many forums that shopfy simply dont care to fix such an easy problem.

FIX THIS.

2

Hi @MAD4HELI Thank you for reaching out with your concerns about the unfulfilled items in your Shopify store. I understand how frustrating it can be to manage canceled or refunded items that still appear as unfulfilled. This issue can indeed impact your workflow and overall store management.

  1. Manually Mark Items as Fulfilled: Unfortunately, Shopify does not automatically update the fulfillment status for canceled or refunded items. You will need to manually mark these items as fulfilled. This can be done by navigating to the order details and selecting the option to mark as fulfilled.
  2. Automation with Custom Scripts: Consider implementing a custom script or using an app that can automatically update the status of such items. This requires some technical expertise, but it can save you time and effort in the long run.
  3. Third-Party Apps: Explore third-party apps available in the Shopify App Store that can help automate order management and fulfillment updates. Some apps are designed to streamline order processing and can address issues like these.

To further improve your store’s performance and enhance customer satisfaction, I recommend integrating the Coupon Discount on Cart app. The app allows customers to see available discounts directly in their cart, encouraging them to complete their purchase and reducing cart abandonment rates. It is user-friendly and integrates seamlessly with your Shopify store, providing a smooth shopping experience for your customers. By displaying discounts at the cart stage, customers are more likely to proceed with their purchase, increasing your overall conversion rate. You can explore the Coupon Discount on Cart app here: Coupon Discount on Cart.

If you have any further questions or need assistance with implementing these solutions, please feel free to reach out. We are here to help you streamline your workflow and improve your store’s performance.

Best regards,

Ina

3

Hi, thanks for the reply.

Firstly, when I manually select the refunded order or canceled order and manually fulfil it, nothing happens. So…..

Secondly, I pay a subscription and should not have to code or find a third party app to simply close an order out, this is the job of Shopify, like buying a car and the doors won’t close “oh just take it to the panel beaters, they will fix it up”…

1 Like
4

Once an order is cancelled, Shopify should automatically drop the fulfilled status and change it to cancelled. This shouldn’t be that difficult to do.

Your Point 1: This doesn’t work, as you can’t mark an order as unfulfilled once it is cancelled.

Your Point 2 and 3: Why doesn’t Shopify automate this, since we pay top $$$$ for Shopify software??? Why pass off something so simple to a 3rd party ?