I am Vandana
I ordered my dresses on 18 Feb 2023
Till now i didn’t get my order
Please share the details to my email address when i will get the order
Topic summary
A customer ordered dresses on February 18, 2023 and has not received them yet, seeking delivery details and timeline information.
Support Response:
- Shopify staff clarified they are a platform provider, not the direct store operator
- Cannot access order information or confirm which stores use Shopify
- Recommended contacting the merchant directly by replying to the order confirmation email
Next Steps Provided:
- Wait up to 30 days from order date (only ~5 days had passed at time of inquiry)
- If no response or delivery after 30 days, contact the bank directly
- Can submit a buyer complaint through Shopify’s online form
- The order confirmation email goes directly to the store who can assist
Resolution Status:
The customer acknowledged the guidance and agreed to wait the recommended 30-day period before taking further action. The issue remains open and ongoing.
Hi @Vandana2309
Thanks for reaching out, and welcome to the Shopify Community.
It looks like you have placed an order on a store you believe is using Shopify and have some queries regarding when you will receive it - I’d be happy to clarify the situation and explain the next steps that you can take.
To clarify, we don’t manage any stores directly, as we are the platform that a wide variety of businesses use for their online stores. We don’t have any involvement in the order process, and also cannot access any order information, or provide you with any store details (we can’t confirm if any store is using Shopify or not).
However, I would like to try to help you out as best as I can! We would always recommend trying your best to contact the store first. The screenshot that you have provided looks like it is the order confirmation email that you received from the store when you placed the order. You can reply directly to this email and it will be received by the store who can assist you with this query.
As it has only been approximately 5 days since the order was placed, it is still quite early and so it’s possible that the order will arrive soon. However, if you don’t hear back from the store or receive your order after waiting 30 days, then you should contact your bank directly to inquire about the next steps available to you. You can also then submit a buyer complaint using our online form here which will be sent directly to the store to make them aware.
I trust that this clarifies the situation and provides you with the next steps, however let me know if you have any further queries and I’d be happy to help!
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Hi
Thank you for replying
I will wait upto 30 days then i will proceed as you say
Thank you
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