Hello, please help me> > I have been charged $300, for a store that I am not even selling from.> > I wasn’t aware of a 300$ charge.> > Also, I meant to cancel it, because I’m not using it at all. I had done pretty serious family problems, and was unable to put any energy to the store.> > I did not receive any subscription notification mail either…> Lots of sales advertisement style mails,> Yet nothing that said I would be charged $300 in a few days or at the end of the week… No warning whatsoever> > I have deactivated my store.> > Please refund my money.> > Edwin
Hi, @Edwin19 !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.
I appreciate you for sharing those details, and I definitely understand your situation. While we would not be able to access your account here on the Shopify Community, we can take a closer look at your concern through our Help Center. If you see the chat assistant, you can ask to contact support, and it will guide you with your next steps on how to connect with a team member.
If you are unable to log in via the Help Center, clear the chat and type in “Can’t login.” Then, you will see a button at the bottom that says “I still need help.” From there, open the “Account support” link and scroll down to see the support options.
All the best.
Thanks for the prompt reply. I’ve been getting run around in circles with the so-called “help center” since yesterday.
Browsing other conversations on the discussion board, it’s becoming apparent that this is shopify’s way of doing business. No answer to the question, no solutions, just running around in circles with AI chatbots and endless help center loops.
I’ll give the chat center another try, but yesterday it was mysteriously having problems. Could not connect at all.
Before anyone sends me into the endless loop of did you update your browser? Did you clear your cookies? Are you wearing your lucky red hat?
Yes, all of those.
You guys need a direct line to customer support.
Also, I received another two or three marketing meals from Shopify this morning.
Despite never having received a notification mail that I was going to be charged $300 for a subscription.
Insult to injury.
Not very nice guys.
Again, ran around in circles.
Your solution seemed to work at first, I was directed to a contract form.
Filled it all in, did the “I’m not a robot” check,
Then…
"An unexpected error occurred "
Not totally unexpected.
This is really frustrating.
You know, for the first two months I had lots of spam mail too.
Even though my store wasn’t active!
Got through all that,
Had to deal with family problems,
Never got the store off the ground.
Then,
Despite receiving marketing mails asking me to buy more services,
I was charged 300$ out of the blue with no notification.
Now I’m being run in circles.
Very frustrating.
Please, you guys need better customer service. This is just ugly.
I can’t even send you a screenshot of my problem, because your form only accepts csv and mp4??? Seriously?? So no one can send a screenshot of the problem even??
Hey buddy, I’d really like to get some kind of a solution here. I appreciate you reaching out, but nothing’s working.
Finally got in touch with customer support. Great service,
But trying to get that service was extremely painful. It’s a maze, and nothing works.
Please ensure your customers can actually get ahold of you.
Thank you to the customer service rep, she was great.
Hi again, @Edwin19 !
Thanks for following up.
I’m glad to hear that you were able to reach out to our team. I have carefully reviewed your points and the situation you described, and I assure you that I will relay your feedback to the appropriate team.
We genuinely value your input and want to provide the best support possible, so please know that your concerns are understood and taken seriously.
Thank you once again for sharing your feedback, and I hope that we can find a speedy solution to address your needs.