Main issue: After transferring the main domain to Shopify and updating MX records to Google, contact form submissions stopped reaching the store’s Google Mail. Order/store notification emails still arrive, and the theme uses the standard Dawn contact form.
Recent guidance: Add a DMARC record to the domain. This is an email authentication record that helps verify the sender and prevent messages from being flagged as spam.
Rationale: Some third‑party domains require sender authentication (like DMARC) to ensure deliverability, especially after domain changes. This may resolve contact form emails being filtered or rejected.
Resources: Shopify’s “Setting Up Your Email” documentation is recommended for implementation details on sender authentication.
Next steps and status: Try adding a DMARC record and test contact form delivery. If the issue persists, contact Shopify Support directly for account‑level diagnostics (Community cannot access account details). No confirmed resolution yet; discussion remains open pending these actions.
Hi,
Today, I transferred our main domain to Shopify, and then changed the MX settings to Google, which were working fine with the previous domain host. I can receive order emails, however all the contact forms on the site have stopped sending emails through to our Google mail. The store emails ARE working, and the theme uses the same contact form as the standard Dawn theme, so I can’t think what’s gone wrong. Any ideas please?
Steve
Hi @SteveNash ,
Thanks for reaching out to the Community. I’d be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, have you added a DMARC record to your domain yet?
If not, I’d encourage you to give this a try to see if it helps to resolve. To share some insight, some third-party domains require you to authenticate your sender email address to prevent your emails messages from being flagged as spam. To learn more about this, you can check out our Setting Up Your Email as it touches on this further.
If after giving this a try, you continue to experience troubles, please feel free to connect with us directly. This will allow our support team to get you authenticated, as I wouldn’t have access to any account details here through the Community. They will be able to take a closer look to ensure this gets resolved.
Please let me know if you have any other questions or concerns.