I recently installed a Payflex payment option on my store, not sure if this is why my variants have disappeared.
Please help!
Hi there, @that-bunny-farm . Thanks for reaching out to the Shopify Commuinity! It’s great to meet you!
It’s not typical for a new payment provider addition to be interacting with your product variants. I suspect something else has occurred here to cause your variants to disappear.
We’re going to want to get some extra context from you here, so we can best advise on some next steps:
- When did you first notice that your variants had gone missing?
- How many variants/products appear to be impacted by this?
- Where are these variants missing from? Are they missing from your admin, or from your website or product pages?
- Have you recently installed any new applications that interact with your products and variants?
- Do you have anybody that is helping you work on your site that is able to login and make changes to products/variants?
Please, get back to me when you can with the requested information. I look forward to your reply!
My apologies for the late response, it turned out to be an error on the payment providers side.
Hey again, @that-bunny-farm ! No worries on the late response! I’m also late getting back to you here - I was out of town for a wedding back I’m back in house now catching up with everyone.
Awesome to hear that you were able to get this resolved by working with your payment provider. It’s odd that such an integration would impact your variants, but stranger things have happened!
Do you mind me asking why you were looking to use this gateway? Is your store located in a region where you’re unable to use Shopify Payments? When I usually talk to folks setting up gateways, they’re relatively new to Shopify, so I have a link to our YouTube Channel and a helpful video here in case you’re looking for some more assistance with getting things going!
You can follow up with me here if you have any additional questions! I’m also always happy to chat with you here about your business - I may be able to advise you on some things to help with your conversion rate, for example!
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Hi Imogen, I am in South Africa so have limited external payment gateways to use.
Would love assistance in improving my conversion rate 
Kind Regards
Shirae
Hey again, @that-bunny-farm ! Thanks for following up!
Let’s chat about your conversion rate! It’s important to know where painpoints are for your customers to best identify what next steps to implement to improve your conversion!
- Are you happy with the amount of traffic coming to your store?
- Are customers coming to your store and making carts but not checking out?
- If possible, provide me with a link to your store so I can explore what you’ve built so far!
While I wait for that additional info, here’s a link to a blog we made that covers several different ways to help you with your conversion.
Get back to me when you can! I’ll keep my eyes peeled for your reply!