Main issue: A customer paid for a winter jacket on 30/01/2022 (Order #1798) from ceemjom.myshopify.com but has not received it. The store’s website is now inaccessible and the listed phone number (+91-8536057355) is out of service.
Key facts: Payment was completed successfully. The buyer is requesting either delivery of the order or a full refund.
Latest guidance: A responder advises that if the payment was made via PayPal, the buyer should contact PayPal or open a dispute for “Order not received.” A PayPal dispute is a formal process to request a refund when goods aren’t delivered.
Status: No resolution yet. Next steps depend on the payment method (not confirmed in the thread).
Open questions: Which payment method was used? If not PayPal, alternative refund routes were not discussed in this thread.
Dear Sir/Madam,
I am Jay Panchal and I purchased a winter jacket on 30/01/2022 through ceemjom.myshopify.com My order number is 1798. I done payment successfully. The above mentioned website is not available in website. In website +91-8536057355 mobile number is mentioned and out of service.
Request you to kindly look into the matter and help out me to received my order OR refund my full payment.
My e-mail id is jaypanchal.4573@gmail.com
I’m so sorry to hear about the issue you are experiencing at the moment.
The optimal option here is if you pay through Paypal, you should contact them directly or open a dispute " Order not received".
If you feel like this answer is helpful, please mark it as a SOLUTION.
Best regards.