Hi there, I got recently mu first sale and its been a while and I haven’t received the money or anything can you pls help me.
Topic summary
Issue: A new seller reports not receiving funds from their first sale and requests help.
Key details and context: A support agent explains payout timing depends on the payment gateway used and the country, linking to Shopify’s payout information. They ask how long it’s been since the payment was captured.
Latest update: The seller says the payment was received 4 days ago, they live in England, and the store is located in the Netherlands. They ask how long it will take for the money to arrive on their card.
Status: No resolution yet; the exact payout timeframe hasn’t been provided. Clarification on the specific payment gateway is still needed.
Action items: Check the linked payout schedule for the relevant country and gateway. Confirm which payment gateway is in use and ensure country/account settings are correct to estimate the payout timing.
Hello, @Karamwir
Your pay period depends on which payment gateway you are using, and also which country you are located in. You can read more about this here.
How long exactly has it been since you captured this payment? Looking forward to hearing back from you soon!
Hi there, i have received the payment 4 days ago I live in England and my
store is located in Netherlands so how long will it take to arrive in my
card?
Thank you.
Regards: Karamwir Singh