Issue: A new merchant (Letasistore, Milan) paid for the Basic plan via PayPal and received a PayPal receipt but no Shopify confirmation. They are locked out of the store and repeatedly prompted to choose a plan despite having selected one.
Context: An image attachment (PayPal payment confirmation) is central to verifying the charge. The responder infers the $1/month for 3 months promotion may be involved.
Support guidance: Community cannot access account-specific details. The merchant is directed to the Shopify Help Center and to ask the Virtual Shopify Assistant to “contact support” to connect with a live agent who can review the account, confirm the plan, and restore access.
Status: No resolution within the thread. Next step is to open a support ticket through the Help Center for account verification and plan activation confirmation.
This is Harriet from milano Italy, I opened up a new store recently with names Letasistore and I subscribed to Basic payment plans. But I didn’t receive any confirmation from shopify for the payment. But I received confirmation from PayPal attached above for the payment..because I used PayPal for payment.
The challenge is, am blocked out of my store, they keep telling me to choose a plan. But I have already chosen..please kindly advise what I can do .
Hi, @Letasistore !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that you recently signed up for the $1 per month for 3-month promotion and are experiencing difficulties accessing your store. In order to gather more information and provide assistance, we will need to access your account. While we are unable to offer account-specific support through the Community Forums, we would be delighted to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to “contact support.” It will then guide you through the next steps to connect with a team member who can provide further assistance.
and kind regards .