I have ordered 2 boat watches zenit with the total of 698 rupees on 15th April and confirmed the order but still haven’t received any updates on the order and if trying to track the order it’s showing error and web page is not opening i would like to get a quick response on my order or total refund on my order
Topic summary
A customer ordered 2 Zenit boat watches for 698 rupees on April 15th but has not received any order updates. Key issues include:
Problems reported:
- No shipping or tracking information received
- Order tracking page shows errors and won’t load
- Screenshots provided showing order confirmation
Resolution guidance:
- Shopify support clarified they are the platform provider, not the merchant
- Customer advised to contact the store directly via order confirmation email
- If no response, recommended contacting bank/credit card provider for potential refund
- Resources shared on safe online shopping practices
Current status:
- Issue remains unresolved
- Customer seeking either order updates or full refund
- Another user reported similar tracking problems with a different watch order
Hi @Nihajeni ,
It sounds like you’ve placed an order with a store. While many businesses use the Shopify platform to build their online shop, we do not manage any of those stores, nor are we responsible for processing orders, fulfillment, or returns.
Have you tried contacting the store directly? You can reply to the order confirmation email that you received. If you do not receive a response in a reasonable amount of time, please speak to your bank or credit card provider about possible options to retrieve your money as Shopify cannot retrieve it for you.
We have a little more information and context in our detailed FAQ. I would also recommend that you check out our guide on How to Shop Safely Online so that you can look for trust indicators on a store before making a purchase.
hey, have u fixed ur problem? i ordered Paneraiwatch kinda have same trouble now