Hello dear customer service, when I try to link the domain system the system is always in progress like this photo , what is the reason? thanks!
Hey, @lyvacjewelry ! Welcome to Shopify Community!
There’s a possibility you are experiencing a local issue while attempting to connect your domain. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to connect your third-party domain after each step to see if any of these resolve the problem.
- Clear the cookies and cache of your browser. After this, completely reboot the browser.
- Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version.
- Try another device, such as another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
- Try the Shopify Mobile app
- Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.
If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Once you get your domain connection resolved, or while you wait to get it resolved, feel free to work on setting up the other areas of your website so you can still launch it on time. I suggest referring to our launch checklist while you build your store to ensure you don’t forget to set up any crucial elements of your website that are needed for a successful opening day. The checklist is really helpful as it will take you through different stages of building your store–from adding sales channels to setting up your billing information. It doesn’t only help you go over your store setup, but it also ensures you have a marketing plan in place in order for you to make sales in no time. If you would like to take advantage of it, you can access the checklist on this page.