I have a public Shopify app.
I’ve invited several merchants to use my app and requested their feedback.
However, they told me they couldn’t leave reviews in the app store.
Are there any additional restrictions?
I’m certain they’ve installed the app, and their stores are not on Shopify’s trial plan, and haven’t reviewed wy app already.
They receive the following prompt when they attempt to click the review button.
Additionally, I asked them if they attempted to review other installed apps, like Facebook, and they also received prompts indicating they couldn’t leave reviews. Is this an issue with the store account?
Hi @Mangle !
If they meet the above requirements and are not still able to leave a review, it would be best to reach out to Shopify support team so they can further provide you with thorough explanation and take necessary actions if necessary to solve this issue. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.
Shopify does not allow users who just installed the app to leave a review. You need to wait for at least 3-5 days until the merchats are eligible for leaving a review. That’s also our experience. Hope it helps!
