Issue: Repeated deductions of 280 PKR from a debit card, believed to be from Shopify. The poster states they have never shopped with Shopify and requests removal of any stored card details and activation of phone-number-based authentication.
Staff guidance: If the charges were not authorized, immediately report them to the bank as fraudulent and request issuance of a new card. Banking action will also flag any associated Shopify merchant account if the card is linked to a store.
Clarifications: No confirmation in-thread that the charges definitively originated from Shopify. No direct action (refunds or data removal) was executed by Shopify within the discussion.
Outcome / Next steps:
• Contact bank to dispute charges and replace card.
• Any linked Shopify merchant account may be flagged through the bank’s fraud process.
Status: Unresolved/ongoing; awaiting results of the bank’s investigation and any subsequent merchant flagging.
Dear
It is to bring into your knowledge that 280 PKR is deducting from my account by charging my debit card. It is also pertinent to mention here that i have never shopped from shopify. So please remove my accounts details or dont allow someone to use my debit card with out a authentication on my number which i can provide you on after you reply me on my personal email.
Hi @ahm3rhussain , thank you for sharing this information. I understand you saw some charges on your bank account that you believe were from Shopify. If you did not authorize these charges please report them as fraudulent to your bank and ask for them to issue you a new card.
If your banking details are connected to any store on Shopify, taking these actions will flag that merchant account as well.