Why is a black box blocking collections on my homepage?

Store Design

Topic summary

Issue: A black box/overlay on the homepage prevents customers from clicking any collections, blocking shopping functionality.

Requests: Provide the store URL so the community can reproduce and inspect the issue.

Details needed:

  • Current theme in use (design template).
  • Any recently installed apps (add-on features) that might affect layout or interactions.

Troubleshooting guidance:

  • Test with a fresh/free Shopify theme from the Theme Store to isolate the cause.
  • Use Actions > Preview on the newly downloaded theme to see if the problem persists.
  • This helps determine if the issue stems from the current theme, an app, or custom code.

Resources: A link to download a fresh Shopify theme was provided for testing.

Status: Unresolved/ongoing. Awaiting the store URL and additional context to proceed with diagnosis and identify whether the overlay is theme- or app-related.

Summarized with AI on February 13. AI used: gpt-5.
1

There is a black box on my home page that is stopping people from shopping. They are unable to click on any of the collections.

2

Please consider adding a store link.

3

Hi, @willowsbowz .

Welcome to the Shopify Community and thanks for sharing your question here!

As, @Nick_Marketing has mentioned, it would be best to share your store URL in this thread so we can try and replicate the issue.

Could you also share more context on the following:

  • What theme you’re currently using?
  • Have you recently installed any new apps in your store?
  • Can you replicate this issue using a fresh Shopify theme? This can be done by downloading a free Shopify theme from the Theme Store. Next to your recently downloaded theme, click Actions > Preview.

Looking forward to hearing back from you!

1 Like