Hi! Why is the confirmation # displaying on the customer’s order confirmation page instead of the usual Order #XXXX. Lately, more and more customers are sending us screenshots of their orders with the confirmation #xxxxxxx instead of the usual one which causes a mismatch in the notification email se…

Why is a confirmation number instead of an order number showing on the customer's order page?

vv265 June 21, 2022, 6:50pm 3

What a known situation.

1 Like

Topic		Replies	Views
Order ID are letters instead of numbers in checkout confirmation page Shopify Discussion troubleshooting , shop-performance	14	163	November 14, 2024
Order Number not on customer order confirmations Shopify Discussion troubleshooting	5	30	March 19, 2024
Order ID not present at order confirmation page Partners Discussion	3	93	May 2, 2023
order_number in Additional Scripts is blank on order confirmation page for one shop only Store Design	0	3	August 19, 2021
Was ist die Bestätigungsnummer? Technische Fragen & Antworten shopify-theme	2	22	September 10, 2024