Hi guys! I am a new business and today I ran into the problem of a customer trying to checkout but when they went to use their payment method my site stated that we “couldn’t accept the payment method”. She said she tried both her debit card and her Apple Pay. I have my site set up to accept both does anyone think it could be something on my end or is this an issue with their bank?
Hi @Allurebykiah1 , did you select Shopify plan for your store? Free trial store cannot receive payment so you will need to select plan for your store.
Go to Shopify store admin > Settings > Plan
Yes! I have the basic Shopify plan. Could this be part of the problem?
If you have a Shopify plan and set up payment methods and still get the issue then recommend you must contact support of Shopify
Okay, thanks!
Hey @Allurebykiah1 .
Thanks for reaching out.
I appreciate that context that you have shared with us as that is very helpful! Are your customers still experiencing this error message when attempting to make a purchase? Could you also let us know which payment gateway was used?
You can review your Abandoned orders by navigating to Orders > Abandoned checkouts and select one of the orders displaying. Once you have an order selected, you can View payment events from an abandoned checkout by looking at the History below the order summary.
Looking forward to your response.
Hi! I got a chance to chat with support on Friday and the issue is now resolved. The methods that were used were Apple Pay and Visa cards for customers who couldn’t complete their purchases. Thank you for reaching out!