Hello,
can someone tell me why might a customer’s payment status be pending? I’m not sure if I’m the problem or if they have an issue with paying through their PayPal account.
Hi there @JoJo24 !
In order to get more specific info on the status of a given payment being made via PayPal, you’d be best served by reaching out to PayPal support, who will be able to see more info on any order made in your account.
In terms of info available via Shopify, you can check out the order timeline for a given order from the Orders menu in your admin.
Clicking further down on the timeline should give you the option to see ‘information from the gateway’, which might have more info on the status of this order.
Ultimately, I would advise you to get in touch with PayPal support as they will be able to provide you with account support and any necessary clarification.
Can you tell me a bit more about what you’re selling and what stage your business is at?
Have you been using PayPal for your store for a while already, or are you just getting set up with it?
Hello,
It could be that the customer paid with what is called an “eCheque”. You should be able to verify this within your PayPal account. You should not post out the order until this “eChqeue” clears.
I think it happens when the customer has not fully setup their PayPal account. For example, if they haven’t added a valid debit/credit card.
Searching on PayPal, here is their explanation:
Why has my payment been sent as an eCheque?> > A payment will be sent as an eCheque if your PayPal balance is not enough to cover the payment and you don’t have a card and a bank linked to your account. With eCheques, your bank account will be debited when the payment is initiated. However, the recipient will typically receive the money up to 10 working days later.
I recently had a customer order which was paid with an eCheque. After 9 days the payment was cancelled. They then ordered again, and it was an eCheque again. This time, after 7 days, the payment cleared and we could finally ship their order.