Hi,
Not so long ago, we notice that the Thank You Page after the checkout, now is showing a login requiered to view the order. This was not this way before. Is this a configuration issue or is just the way shopify in handling the Thank You page now?
Topic summary
Login now required to view certain details on the post-checkout Thank You (order status) page. The attached image shows a prompt to log in before accessing the order.
Recent platform update: Shopify now gates shipping and billing addresses behind customer authentication. While the order status link in confirmation emails may appear public, these sensitive fields require login.
Clarification: This behavior is due to Shopify’s recent changes, not a store-specific configuration issue.
Resources: An official guide was provided (“Protecting order status shipping and billing information”) explaining the change and its rationale.
Outcome: Question answered with confirmation of a platform change and documentation link; no further actions or unresolved disputes noted.
Hi, @fbritop .
Thank you for reaching out and posting this question.
The information in the order confirmation, including the link to the order status page, might seem to be publicly accessible; however, with the recent changes, customers will need to login in order to view the shipping and billing addresses. If you’d like to learn more about this, then we’ve got a guide on that here: Protecting order status shipping and billing information.
If you have any other questions on this topic, then don’t hesitate to let us know.