Why is a valid customer order not processing correctly?

A customer has placed an order but it’s coming up with this. All the details are correct and this product DOES ship to that country. How do I fix this?

Hi @Paige3man ,
The customers on the checkout page only get this error message when the seller (In this case you) has not setup shipping rates for the area to which the customers had entered the address.
So I would suggest you to recheck your shipping rates on your store and add the shipping rates to the region which your customers belong. That will fix this issue.
If you need more help do let me know, I will be glad to help.
Thanks

Hi, when I print this

{{ product.metafields.custom.add_product_to_show }}

I got this gid://shopify/Product/8019965837629

how can I show the above product title and description?

Hi @ferdaus ,
You can extract the product title and description using the code below:

{% assign add_product_to_show = product.metafields.custom.add_product_to_show.value %}
{% assign product_description = add_product_to_show.description %}
{% assign product_title = add_product_to_show.title %}

Copy

The description and title of the product are stored in variables “product_description” and “product_title” respectively
You can rename & use it as per your requirement.
Thanks & regards
KaalTechGeeks