Is this my store or the customer? Currency gbp Failure code incorrect_zip Failure message The zip code you supplied failed validation This is what I see from abandoned checkout… the postcode IS a valid one as a longstanding customer before my shopify site.

Hi @Vonnie , Thanks for getting in touch. This error usually occurs when the postcode or ZIP code the customer has entered does not match the one that is on file with their credit card company. When the information is submitted to the cardholder’s bank the discrepancy means verification cannot be c…

we are having the same issue, after checking the post code supplied is correct, but payment is still not going through

We are using shopify payments, the message that shows is “invalid zipcode”

Hi @RallyRaid_Liz , Is this order one that contains a UK address? If so, where in the UK is this zipcode (e.g. England, Scotland, etc)? Do you have all countries and regions in the UK enabled in your shipping settings as shown below? [18-06-9320-71472]

Hi @Vonnie , This issue usually comes down to how the payment gateway validates the postcode (ZIP code) — and you’re right, it’s often frustrating when perfectly valid UK postcodes are flagged as incorrect. Possible Causes:1. Formatting mismatch Some payment gateways are sensitive to spaces or cas…

Why is a valid UK zip (postcode) failing so payment not going through?

Payments + Shipping & Fulfilment

Victor_5 September 14, 2023, 3:13pm 4

Hi @RallyRaid_Liz ,

Are you using Shopify Payments or a third-party payment provider to accept credit card payments? What error message are you seeing in the abandoned checkout timeline, if any?

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Why is a valid UK zip (postcode) failing so payment not going through?

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