Hi all.
Dont know if anyone else is experiencing this but the tagging thing has changed again and i dont know if its just me, but when i go to type something to add a new tag, it is EXTREMELY SLOW and laggy!!
Ive tried accessing my page from 2 different computers with 2 different connections (home and work) and that isnt the problem.
Anyone got the same issue?
We are having the same issue here and also if we check multiple tags that start with the same letter the list no longer stays up to select all that apply. You have to retype each word to select. So time consuming. Tried calling Shopify for assistance on this an another issue, was placed on hold and disconnected.
Yes we are are having the same issue and shopify is trying to tell me it’s working fine. I used to do add tags in split seconds and now its taking me longer than doing the complete product including adding a picture. I got so frustrated today I gave up in adding anymore items. They need to fix this asap.
I am having the same problem. It completely freezes when I try to add tags.
While im glad im not the only one having this problem, i feel for everyone coz its so frustrating.
Dont you hate it when they try and be too smart for their own good?
The tagging thing was working perfectly FINE and it was FAST…just leave it alone. If it aint broke dont fix it. Now its just crap !
Agree! Shopify, please fix this. The new system is so slow. It takes forever to select a box and have it selected and appear. If you try to go to fast, you get the wrong tags inserted. Tying to tag on the bulk editor page is even worse.
Yep, here too.
This is a very strange change… when you click to add a tag (new or existing) it then rebuilds the tag dropdown menu (a UL element + javascript) to display every tag… so if you guys have a lot of tags, as I do, the lag is likely the browser building that component (my fans start up!)
Not good, almost unusable.
Other issues:
The bulk editor has the same problem (and other existing issues), so for now you have one other option:
This doesn’t have as much lag and you can add multiple tags at once, but it’s a workaround and I hope this gets fixed.
@Shopify_77 maybe Shopify customer service or one of there developers can explain to us how it went from perfectly working fine to totally unsalable in there new Tag update. I’m pretty sure tones of people have called in about this problem but yet they have done nothing about it. It has been pain staking adding products today on our online store when it used to be a breeze.
Agreed! It’s pretty bad and frustrating when adding multiple products.
@Shopify_77 Can you please make it where I can type in tags quickly and easily like before? This is a pain!
It’s completely awful. I’m wasting so much time waiting for the the stupid thing to load! A list of tags takes forever to show up, then I try to check a box and nothing happens for several minutes, then there are often tags that get applied that are not the correct tags. This is insanely frustrating because I’ve struggled for months to get enough time to work on the website as much as I need to, and now that I’ve got enough time to do my thing… I can’t do my thing quickly or efficiently because of this stupid tag issue! Shopify, for the love of all that is holy, please fix this!
I chatted with customer service and supposedly they’ve sent over my request to the developing team to revert back to the original admin settings for tagging on my account. I also told them about this forum thread and how I’m not the only one complaining. If everyone does this maybe changes will be made and the frustration will end.
I been on the phone with them for hours the last couple of days and they said they would escalate the problem to the developers, they also asked me to take a video of the problem and send it to them. I really don’t think its rocket science for a developer at shopify to go directly to my site in the backend and try to do tags themselves.
A video?? Seriously? The amount of people replying to this thread is enough evidence that theres an EFFING problem here!
+1 - Raised it with support as well, hopefully they can fix asap.
How did you even find the number to call customer service because i cant find any way to call them to save my life!
Same problem here. I joined @Shopify_77 a year ago and the tagging system just keeps getting slower and worse in every way. I sell a LOT of 1-off items and this is a HUGE time waster. Go back to any of the previous systems!
Why should the consumer do extra work in taking a video? They have devs who can do that! Terrible tech support…
This exactly what I’m experiencing. Do something, Shopify.
Please give the developer who did this a couple a days off!!
Extreme laggy, very time consuming because off the suggestions that choose a random tag while typing!
For real why you do this?? bored ??