Multiple Shopify store owners report Apple Pay failing at checkout with the error message: “There was an issue with apple pay. Try again or use a different payment method.” The issue affects multiple users and devices, ruling out individual device problems.
Key Details:
Apple Pay works on other websites but fails specifically on affected Shopify stores
The problem persists across different customers’ devices
Issue appears to have started recently for some merchants who previously had working Apple Pay
Troubleshooting Attempts:
Shopify Support has been unable to resolve the issue
Apple Pay Support redirects users back to Shopify
One merchant hired a Shopify developer who also couldn’t identify the cause
Suggested solutions (deactivating/reactivating, fresh setup) have not resolved the problem
Current Status:
The issue remains unresolved with no clear solution. At least one merchant has disabled Apple Pay entirely. Shopify staff indicate they cannot troubleshoot third-party gateway issues, creating a support loop between Shopify and Apple. Multiple merchants continue seeking help with no successful resolution reported.
Summarized with AI on October 27.
AI used: claude-sonnet-4-5-20250929.
Apple Pay is not working for me. I get the message:
“There was an issue with apple pay. Try again or use a different payment method.”
Some more details:
I have contacted Shopify support and they have not been able to resolve the issue.
I visit other websites that use Apple Pay and it works on my device. It just does not work for me on my website. This seems to rule out that it’s an issue with the phone or OS.
I ask friends to try to use Apply Pay on my website with their phones and they get the same message.
Please help. I don’t know what else to try. I have a video to show the issue but don’t want to post it here because it shows my private info when I select Apple Pay.
We are having the same issue on our shopify site. Never had an issue before but I never thought about testing it today but not because of your post I tested it and it didn’t work. Then I found your post.
Thanks for connecting with our network and sharing your question.
I appreciate how frustrating it must be to have Apple Pay not work on your site. I also realize you want to offer this gateway as an incentive for easy checkout to buyers so I’d be glad to guide you as best I can.
You did mention that you’re able to successfully use Apple Pay on other websites, but that it does seem to fail on yours. As others have been able to replicate this issue, I assume that the issue is with your Apple Pay gateway integration.
I want to clarify that Apple Pay is a third-party gateway and Shopify is unable to troubleshoot this on their behalf. With that being said, I recommend confirming your eligibility and then contacting Apple Pay Support directly.
Hi @Olivia_2 ,
Thanks for the reply. I have contacted ApplePay and they directed me to Shopify. I contact Shopify and they either can’t figure out the issue or I’m sent to ApplePay. I even hired a Shopify dev who investigated and couldn’t figure out the issue so he directed me to Shopify. Seems I’m getting passed around with no real resolution.
I apologize for the delay in my response due to the holiday break. I completely understand your frustration.
Considering you have connected with our Support team to rule out all possible issues on our end, the only other step we can offer is consulting with Apple Pay to ensure you are able to accept payments successfully.
With that being said, have you been able to try activating and deactivating Apple Pay from your settings? I recommend setting up the entire gateway from scratch once again, with one of our Support agents on standby to confirm and support.
I really do appreciate your frustration, and I assure you I am trying my best to support you within the limitations of public support.
If you do decide to try the accelerated payment gateway again, please have our support staff on standby through set-up for proactive guidance and support. While we can’t ensure it will work, this does provide more insight for us to offer troubleshooting suggestions.
If Apple pay does not work and apply pay comes through shopify payments then the problem is not on our end, it is with shopify (or apple) and needs to be addressed with their relationship.
I’m having the same problem. It worked for months then stopped working with no notification at all. A client reached out to tell me she could not pay. It could have been broken for months! I followed all the advice on their help page and advisor chat is yielding no results. I am using shopify payments.