We are having the same issue on our shopify site. Never had an issue before but I never thought about testing it today but not because of your post I tested it and it didn’t work. Then I found your post.
Topic summary
Multiple Shopify store owners report Apple Pay failing at checkout with the error message: “There was an issue with apple pay. Try again or use a different payment method.” The issue affects multiple users and devices, ruling out individual device problems.
Key Details:
- Apple Pay works on other websites but fails specifically on affected Shopify stores
- The problem persists across different customers’ devices
- Issue appears to have started recently for some merchants who previously had working Apple Pay
Troubleshooting Attempts:
- Shopify Support has been unable to resolve the issue
- Apple Pay Support redirects users back to Shopify
- One merchant hired a Shopify developer who also couldn’t identify the cause
- Suggested solutions (deactivating/reactivating, fresh setup) have not resolved the problem
Current Status:
The issue remains unresolved with no clear solution. At least one merchant has disabled Apple Pay entirely. Shopify staff indicate they cannot troubleshoot third-party gateway issues, creating a support loop between Shopify and Apple. Multiple merchants continue seeking help with no successful resolution reported.
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