Why is Apple Pay not working on my website?

Payments + Shipping & Fulfilment

Topic summary

Multiple Shopify store owners report Apple Pay failing at checkout with the error message: “There was an issue with apple pay. Try again or use a different payment method.” The issue affects multiple users and devices, ruling out individual device problems.

Key Details:

  • Apple Pay works on other websites but fails specifically on affected Shopify stores
  • The problem persists across different customers’ devices
  • Issue appears to have started recently for some merchants who previously had working Apple Pay

Troubleshooting Attempts:

  • Shopify Support has been unable to resolve the issue
  • Apple Pay Support redirects users back to Shopify
  • One merchant hired a Shopify developer who also couldn’t identify the cause
  • Suggested solutions (deactivating/reactivating, fresh setup) have not resolved the problem

Current Status:
The issue remains unresolved with no clear solution. At least one merchant has disabled Apple Pay entirely. Shopify staff indicate they cannot troubleshoot third-party gateway issues, creating a support loop between Shopify and Apple. Multiple merchants continue seeking help with no successful resolution reported.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
5

Hi, @fcocervera .

Thanks for connecting with our network and sharing your question.

I appreciate how frustrating it must be to have Apple Pay not work on your site. I also realize you want to offer this gateway as an incentive for easy checkout to buyers so I’d be glad to guide you as best I can.

You did mention that you’re able to successfully use Apple Pay on other websites, but that it does seem to fail on yours. As others have been able to replicate this issue, I assume that the issue is with your Apple Pay gateway integration.

I want to clarify that Apple Pay is a third-party gateway and Shopify is unable to troubleshoot this on their behalf. With that being said, I recommend confirming your eligibility and then contacting Apple Pay Support directly.

I trust that provides further guidance.

Warm regards,