Our payment processor, Authorize.net, shows Apple Pay as a payment option in Shopify. However, when I try to select it, it cannot process the request. I can select and deselect all of the other payment types but that one. Does anyone have a solution for this or know if this is a Shopify or Authorize glitch?
Hey, @UserAccount192 ! Welcome to Shopify Community!
If you’re unable to select Apple Pay as an accelerated payment method for Authorize.net, or any other gateway, there’s a possibility you don’t meet the requirements for using Apple Pay in your store. To see if this is the case, please feel free to go through the Apple Pay requirements below:
- You must be using one of the following credit card payment providers:
- Shopify Payments
- Stripe
- First Data Payeezy
- Authorize.net
- CyberSource
- Braintree
- You must have SSL activated on your store domain.
- Your store must follow Apple’s Acceptable Use Guidelines.
If you believe you meet the requirements but are unable to activate Apple Pay, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Hi UserAccount192 and Summer,
I am dealing with the same issue and havent found a resolution. Our Shopify Experts are having trouble as well. Any guidance would be greatly appreciated.
Hey, @EcomStore3 ! Welcome to Shopify Community!
As mentioned in my previous reply, please create a support ticket if you find that you meet the requirements for Apple Pay but you are unable to activate it under Authorize.net. You can visit https://bit.ly/3cJkx8V and log in to your account to create a support request. Thanks!
Did you ever find a resolution to this? We are having the same issue.