Why is Authorize.net not processing Apple Pay on my store?

Technical Q&A

Topic summary

Main issue: Apple Pay (as an accelerated/express checkout method) appears under Authorize.net in Shopify but can’t be selected or processed, while other payment options can. A screenshot is provided and is central to illustrating the selection problem.

Shopify guidance: The inability to activate Apple Pay may be due to unmet requirements. Key requirements include:

  • Using a supported credit card provider: Shopify Payments, Stripe, First Data Payeezy, Authorize.net, CyberSource, or Braintree.
  • SSL must be active on the store’s domain.
  • Store must comply with Apple’s Acceptable Use Guidelines.

If the store meets these criteria but Apple Pay still won’t activate, Shopify staff advise opening a support ticket (live chat/email/callback) for account-specific investigation, which isn’t provided via the forum.

Other participants report the same issue, including difficulties even with Shopify Experts involved, indicating it may not be isolated.

Status: Unresolved/ongoing. Next steps: Verify requirements; if satisfied, contact Shopify Support to investigate account and gateway configuration.

Summarized with AI on January 4. AI used: gpt-5.
4

Hey, @EcomStore3 ! Welcome to Shopify Community!

As mentioned in my previous reply, please create a support ticket if you find that you meet the requirements for Apple Pay but you are unable to activate it under Authorize.net. You can visit https://bit.ly/3cJkx8V and log in to your account to create a support request. Thanks!