Why is Braintree not accepting debit card payments in Jersey Channel Islands?

Shopify Discussion

Topic summary

Braintree set up in a Jersey Channel Islands Shopify store does not accept debit card payments; multiple users report the same issue.

Shopify staff advised contacting Braintree directly and checking which gateways are supported in Jersey via Shopify’s regional list. When attempting UseePay, a Merchant ID was requested; staff clarified this must be obtained from Shopify Support after identity verification (the Markets Pro “GUID” instructions did not apply here).

Community updates:

  • Several users in Jersey still cannot take card payments; one paused operations and later resolved payments only after moving out of Jersey. A VPN was suggested informally but not verified.
  • Worldpay was rumored to support Jersey, but a user notes they now require a turnover of several million per year.
  • Citypay reportedly cannot integrate with Shopify, having closed to new Payment Service Providers (PSPs).
  • Adyen appears as an option, but one user received no response after multiple applications; another is seeking input from Digital Jersey.

Status: No confirmed solution for Shopify card processing in Jersey. Actions suggested: contact Shopify Support for Merchant ID, review Jersey-supported gateways, and pursue updates from Digital Jersey and providers like Adyen/Worldpay. Unanswered: any viable gateway with acceptable thresholds for Jersey.

Summarized with AI on December 27. AI used: gpt-5.
2

Hi, @Magnoliker .

For more help with this it’s best to speak to Braintree directly as they will have the most information on their payment gateway to be able to help further. You may also want to review other payment gateways or payment providers you can use in Jersey Channel Islands. If you type ‘Jersey’ into this page you can find a list of payment gateways available in your region that you can use with Shopify.

Please let me know if you have any questions.