Why is customer data missing in custom web pixel implementation?

Technical Q&A
1

Hi there,

Context: we’re implementing a custom web pixel (https://help.shopify.com/en/manual/promoting-marketing/pixels/custom-pixels), starting with the checkout_completed event

Problem: we’re not able to access the customer’s ID, first or last name

Customer ID: we’re looking at the init.data.customer object (per https://shopify.dev/docs/api/pixels/pixel-extension#web-pixel-api-reference) however all fields are undefined (see below)

customer-obj.jpeg
customer-obj.jpeg1860×1516 150 KB

The event object (https://shopify.dev/docs/api/pixels/customer-events#event-structure) contains clientId however this is an anonymous ID generated by the client, not the customer ID

First/last name: these should also be set on the same customer object, as well as on the event.data.checkout.shippingAddress object per https://shopify.dev/docs/api/pixels/customer-events#mailingaddress however they’re missing from both

event-obj.jpeg
event-obj.jpeg2514×1872 236 KB

This appears to be a bug?

Thanks,

Dan

3 Likes
2

Same here. Did you find a solution?

3

Same here. Did you find a solution?

4

I have the same problem..

5

In my case, the pixel sent event page_viewed on page “thank you”. but not send the checkout_completed. Is there any solution on this?

6

I don’t even see the customer object

7

Hello** @dhpwd **.

Have you found any solution to get the Customer ID in checkout_completed?

8

Hi! The Customer ID on the checkout_completed event is accessible within event.data.checkout.order.customer.id, for example;

analytics.subscribe('checkout_completed', (event) => {
console.log("event", event)

const customerId = event.data.checkout.order.customer.id
console.log("customerId", customerId)
})

The customer’s first and last name should also be accessible within either the event.data.checkout.shippingAddress and/or event.data.checkout.billingAddress.

init.data.customer requires the customer to be logged-in on the storefront or the checkout, in order to be able to access the associated Customer object and Customer Account on the shop - perhaps this explains why you were not seeing any customer data in that case?

Hopefully this helps! Please let us know if anything else is still unclear here or if you have any other feedback regarding this.

9

Hi, i have the same problem. Do you have a solution yet? Can you share it with me?